To achieve the professional designation of ServiceNow Certified Implementation Specialist - IT Service Management from the ServiceNow, candidates must clear the CIS-ITSM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow IT Service Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-IT Service Management Exam preparation.
The ServiceNow CIS-ITSM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow IT Service Management Implementation Specialist Practice Exam to achieve the best result.
ServiceNow CIS-ITSM Exam Summary:
| Exam Name | ServiceNow Certified Implementation Specialist - IT Service Management |
| Exam Code | CIS-ITSM |
| Exam Fee | USD $450 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | Pass / Fail |
| Format | Multiple Choice Questions |
| Books / Trainings |
ServiceNow ITSM Fundamentals ServiceNow ITSM Implementation |
| Schedule Exam | Webassessor |
| Sample Questions | ServiceNow CIS-IT Service Management Exam Sample Questions and Answers |
| Practice Exam | ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) Practice Test |
ServiceNow IT Service Management Implementation Specialist Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
|
Incident Management
|
- Architecture
- Scoping and Requirements - Configuration: Incident lifecycle |
25% |
|
Problem Management
|
- Architecture
- Scoping and requirements - Problem Lifecycle Configuration |
15% |
|
Change Management
|
- Change Management architecture and configuration | 25% |
|
Service Portfolio Management
|
5% | |
|
Service Catalog and Request Management
|
- Architecture
- Scoping and Requirements - Configuration - Integrations |
25% |
|
Configuration Management Database
|
5% |
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-ITSM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS-IT Service Management concepts. When you understand techniques, it helps you retain ServiceNow IT Service Management Implementation Specialist knowledge and recall that when needed.