ServiceNow CIS-ITSM Certification Exam Sample Questions

CIS-ITSM Dumps PDF, IT Service Management Implementation Specialist Dumps, download CIS-IT Service Management free Dumps, ServiceNow IT Service Management Implementation Specialist exam questions, free online CIS-IT Service Management exam questionsYou have to pass the CIS-ITSM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow IT Service Management Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - IT Service Management Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-IT Service Management exam.

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ServiceNow IT Service Management Implementation Specialist Sample Questions:

01. In the base platform configuration, what automatically happens to an incident in a Resolved state after 7 days?
a) The incident is automatically moved to a Closed state
b) A notification is sent to the Assignment Group manager requesting review of the incident record
c) A notification is sent to the Assigned to user requesting a review of the incident record
d) A post incident report is automatically created
 
02. What defines when a problem record can automatically move from the New to Assess state?
a) Problem state UI action
b) ProblemUtils script include
c) Update Problem State to Assess business rule
d) Problem state UI policy
 
03. Conflict detection in change management can identify conflicts from which of the following reasons?
a) The change schedule is during blackout periods
b) The CI is not in the maintenance window
c) Existing scheduled changes to the CI
d) The change scheduled is outside of business hours
e) The changes schedule does not give appropriate lead time
 
04. Which ServiceNow user role provides read-only access to service and service offering records?
a) service_viewer
b) service_editor
c) portfolio_viewer
d) portfolio_editor
 
05. The Incident Variable Editor is used to display on which of these records?
a) Catalog items
b) Catalog tasks
c) Incidents created via Now Mobile
d) Incidents created via record producer
 
06. On an incident record, where are the fields that appear on the caller lookup select box defined?
a) The Caller lookup field on the [user] table
b) The ref_ac_column attribute from the dictionary entry
c) The ref_contributions attribute on the caller lookup form
d) The form design of the caller lookup form
 
07. Which role has the ability to create a new CI class?
a) admin
b) itil_admin+itil
c) ecmdb_admin
d) app_admin
 
08. Your implementation team has a new Business Analyst. They will be attending their first Service Catalog workshop and will be responsible for capturing notes and decisions from the workshop. What Now Create assets do you recommend they review, to prepare?
(Choose two.)
a) ITSM - Business Outcomes and Corresponding KPIs
b) IT Service Management - Typical Challenges and Remediation
c) Service Catalog and Request Mgmt - Process Guide
d) Service Catalog and Request Mgmt - Workshop Preparation Guide
 
09. Where can a change manager define the conditions that must be met before a change request can move from one state to another?
a) Model State Transition Conditions
b) Dictionary Overrides
c) State choices
d) State conditions
 
10. How do you retain the history of all CI attribute updates from all discovery sources?
a) Use CMDB CI Class Models store app
b) Install CMDB Mainframe plugin
c) Enable Multisource CMDB
d) Populate a CMDB group

Answers:

Question: 01
Answer: a		 Question: 02
Answer: c		 Question: 03
Answer: a, b, c		 Question: 04
Answer: a		 Question: 05
Answer: d
Question: 06
Answer: b		 Question: 07
Answer: a, b		 Question: 08
Answer: c, d		 Question: 09
Answer: a		 Question: 10
Answer: c

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