To achieve the professional designation of ServiceNow Certified Implementation Specialist - Field Service Management from the ServiceNow, candidates must clear the CIS-FSM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Field Service Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS‑Field Service Management Exam preparation.
The ServiceNow CIS-FSM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Field Service Management Implementation Specialist Practice Exam to achieve the best result.
ServiceNow CIS-FSM Exam Summary:
| Exam Name | ServiceNow Certified Implementation Specialist - Field Service Management |
| Exam Code | CIS-FSM |
| Exam Fee | USD $450 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | Pass / Fail |
| Format | Multiple Choice Questions |
| Books / Trainings |
Field Service Management (FSM) Fundamentals Field Service Management (FSM) Implementation |
| Schedule Exam | Webassessor |
| Sample Questions | ServiceNow CIS‑Field Service Management Exam Sample Questions and Answers |
| Practice Exam | ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) Practice Test |
ServiceNow Field Service Management Implementation Specialist Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Field Service Management Fundamentals |
- Field service types, modules and industry use cases. - Field Service Management solution features - Process lifecycle, personas, roles, and related terminology - Work order initiation, qualification, scheduling and dispatch, and delivery and confirmation activities - Using the mobile application to fulfill work orders, record time worked, parts used, incidentals, etc - Managing agent skills and schedules |
50% |
| Implementation Planning |
- Preparation activities stakeholders, and good practices - ServiceNow maturity levels - Integrations with applications and data sources |
5% |
| Implementing Field Service Processes |
- Establishing foundational data (locations, groups, users, customer accounts, contacts, stockrooms, assets, etc.)
- Configuring field service business process, assignment, and add-ons - Configuring work order templates and questionnaires - Configuring workforce management (agent skills, schedules, and events) - Configuring preventive maintenance for field service assets - Inventory management, part sourcing and transfer process - Configuring scheduling methods (schedule optimization, dynamic scheduling, route optimization) and task allocation preferences - Dispatcher workspace configuration and settings - Configuring Appointment Booking services - Time recording, rate types, labor rate cards, and time sheet policies |
38% |
| Implementing Related Processes |
- Configuring agent feedback and tracking
- Targeted communications - Contextual knowledge - Set up and usage of Now Agent mobile application, mobile offline |
7% |
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-FSM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS‑Field Service Management concepts. When you understand techniques, it helps you retain ServiceNow Field Service Management Implementation Specialist knowledge and recall that when needed.