You have to pass the CIS-FSM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow Field Service Management Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - Field Service Management Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS‑Field Service Management exam.
However, we are strongly recommending practice with our Premium ServiceNow Certified Implementation Specialist - Field Service Management (CIS-FSM) Practice Exam to achieve the best score in your actual ServiceNow CIS-FSM Exam. The premium practice exam questions are more comprehensive, exam oriented, scenario-based and exact match of ServiceNow Certified Implementation Specialist - Field Service Management exam questions.
ServiceNow Field Service Management Implementation Specialist Sample Questions:
01. Major Issue Management uses which one of the following capabilities?
a) Governance Risk and Control
b) Targeted Communications
c) Asset management
d) Record producers
02. What is an example of a no code data cleansing option?
a) Data import
b) Fix script
c) Data source transform
d) Field normalization rules
03. In the Customer Service Management space, what does the term asset management mean?
a) Financial, contractual and inventory information of assets
b) A set of business activities and processes used to track assets
c) Tables in the Asset application
d) Tracking products or services customers are using
04. Which of the following is a primary objective of CIS-FSM Field Service Management Fundamentals?
a) Improving customer satisfaction
b) Reducing employee workload
c) Enhancing inventory management
d) Minimizing travel time
e) Decreasing revenue
05. What must be enabled to track field agents?
(Choose two)
a) ‘Share agent details’ system property
b) Location history map
c) Field technician feedback survey
d) Geolocation
06. What can be used to define competencies for field agents?
a) Territory management
b) Agent calendar
c) Skills management
d) Dynamic scheduling
07. How many outbound email accounts are supported in Customer Service Management?
a) One
b) Unlimited
c) Two
d) One per business service
08. A regional bank servicing its Automated Teller Machines (ATMs) is an example of what type of field service?
a) Reactive field service
b) Internal field service
c) External field service
d) Predictive field service
09. Which of the following roles cannot update a consumer’s record?
a) sn_customerservice_agent
b) sn_customerservice_manager
c) sn_customerservice.consumer_agent
d) admin
10. What are two unique group types used by field service management?
(Choose two)
a) Qualification
b) Dispatch
c) Approval
d) Knowledge
Answers:
Question: 01
Answer: b |
Question: 02
Answer: d |
Question: 03
Answer: a |
Question: 04
Answer: a |
Question: 05
Answer: a, d |
Question: 06
Answer: c |
Question: 07
Answer: a |
Question: 08
Answer: b |
Question: 09
Answer: a |
Question: 10
Answer: a, b |
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