ServiceNow CIS-FSM Certification Exam Sample Questions

CIS-FSM Dumps PDF, Field Service Management Implementation Specialist Dumps, download CIS-Field Service Management free Dumps, ServiceNow Field Service Management Implementation Specialist exam questions, free online CIS-Field Service Management exam questionsYou have to pass the CIS-FSM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow Field Service Management Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - Field Service Management Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-Field Service Management exam.

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ServiceNow Field Service Management Implementation Specialist Sample Questions:

01. A utility sends the same four line technicians and a bucket truck to a substation maintenance program that recurs over several months. Managers want to assign that group as one unit each time, with one member recording the group's work contributions on mobile.
Which Field Service Management application provides this capability?
a) Field Service Territory Planning
b) Field Service Marketplace
c) Field Service Crew Operations
d) Dynamic Scheduling
 
02. An organization runs a task-driven Process lifecycle, so agents must accept or reject every task assigned to them. Leadership wants tasks that customers book through Appointment Booking to be accepted automatically, while tasks a dispatcher assigns still require the agent's response.
Which configuration meets this requirement?
a) Enable Auto acceptance on the appointment booking application configuration
b) Clear Agent must accept or reject the assigned task in the Field Service Configuration
c) Enable Use scheduled state so booked tasks are soft-booked
d) Select Appointment is mandatory on each service configuration
 
03. A home-appliance repair company sends low-priority work order tasks out to onboarded contractors as requests. Dispatchers do not want to review responses for these tasks: the request should close, and the task should be assigned, as soon as an eligible contractor accepts.
Which engagement method should these requests use?
a) Task acceptance
b) Auto-assign on acceptance
c) Time and cost based
d) Cost based
 
04. An administrator at a telecom provider wants tower-climb jobs flagged as needing a crew. The base Field Service Management plugin is active, but neither the work type form nor the work order templates show a Needs Crew option.
What should the administrator do?
a) Activate Field Service Contractor Management and onboard a tower-climbing contractor
b) Activate Workforce Optimization for Field Service to expose crew fields on work types
c) Activate Field Service Multi-Day Task Scheduling so long jobs can span several agents
d) Activate Field Service Crew Operations
 
05. A dispatcher bundles three work order tasks and assigns the bundle to an agent. The agent starts work on the first subtask at 08:10 and finishes the third subtask at 11:40.
Which statements describe the bundle and its subtasks?
(Choose two.)
a) Each subtask takes its Assigned to value from the bundle
b) Each subtask keeps the state it had before it was added to the bundle
c) The bundle's actual work end comes from the end of the last subtask
d) The bundle's actual work start comes from whichever subtask was started most recently
 
06. Onsite arrival check-in is enabled, and both agents below have mobile signal. At a solar farm, one agent is inside the task's geofence but skips Check-In and selects Start Work directly. At a second site, another agent selects Check-In while still parked outside that task's geofence.
Which two outcomes are recorded in the tasks' Check-in status fields?
(Choose two.)
a) The first task's Check-in status is left empty, since Check-In was never selected
b) The first task's Check-in status reads Check-in skipped. Geofence validation successful
c) The second task's Check-in status reads Offline Mode. Geofence could not be validated
d) The second task's Check-in status reads Geofence validation failed
 
07. A public sector customer requires a manager to sign off each work order before anyone qualifies or assigns it.
Which Field Service Management role is responsible for this step?
a) wm_initiator_qualifier
b) sn_fsm_quality.wm_quality_agent
c) wm_approver_user
d) wm_location_assignment_manager
 
08. An administrator with the appointment_booking_admin role wants a popular installation service to accept more bookings than its configured slots allow. On the service configuration, neither Use appointment schedule nor Enable advanced configuration is selected, and the administrator cannot find a way to turn on overbooking.
What is required for overbooking to be enabled on this service?
a) Select Use appointment schedule, and have a user whose role is listed in roles_allowed_to_overbook enable it
b) Raise Appointments per window on the service so each time slot can hold additional bookings
c) Install the Field Service Capacity and Reservations Management plugin and choose Based on capacity
d) Select Enable advanced configuration, after which the appointment_booking_admin role is enough to turn on overbooking
 
09. A field agent selects Start Travel at 13:00 and Start Work at 13:30. At 14:30 she selects Pause Work while waiting for a supervisor's approval, resumes at 15:00, and closes the task at 16:00.
What value does the Actual Work Duration field hold for the task?
a) 2 hours 30 minutes: Start Work to closure, pause included
b) 2 hours 30 minutes: Start Travel to closure, less the pause
c) 2 hours: Start Work to closure, less the pause
d) 3 hours: Start Travel to closure, including the pause time
 
10. Dispatchers at a facilities company often drop tasks from the task panel onto the wrong row of the Dispatcher Workspace schedule. The operations manager wants every drag from the task panel to show the task's details and wait for confirmation before the task is assigned.
Which Dispatcher Workspace setting meets this requirement?
a) Enable on event hover popover on the dispatcher workspace
b) Enable navigation to task assignment window
c) Agent must accept or reject the assigned task
d) Enable task assignment modal

Answers:

Question: 01
Answer: c		 Question: 02
Answer: a		 Question: 03
Answer: b		 Question: 04
Answer: d		 Question: 05
Answer: a, c
Question: 06
Answer: b, d		 Question: 07
Answer: c		 Question: 08
Answer: a		 Question: 09
Answer: c		 Question: 10
Answer: d

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