To achieve the professional designation of Certified Pega Customer Service Developer from the Pega, candidates must clear the CPCSD Exam with the minimum cut-off score. For those who wish to pass the Pega Customer Service Developer certification exam with good percentage, please take a look at the following reference document detailing what should be included in Pega PEGACPCSD23V1 Exam preparation.
The Pega CPCSD Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real Certified Pega Customer Service Developer (CPCSD) exam. We have designed these resources to help you get ready to take Certified Pega Customer Service Developer (CPCSD) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium Pega Customer Service Developer Practice Exam to achieve the best result.
Pega CPCSD Exam Summary:
| Exam Name | Certified Pega Customer Service Developer |
| Exam Code | CPCSD |
| Exam Fee | USD $175 |
| Exam Duration | 90 Minutes |
| Number of Questions | 50 |
| Passing Score | 65% |
| Format | Multiple Choice Questions |
| Schedule Exam | Pearson VUE |
| Sample Questions | Pega PEGACPCSD23V1 Exam Sample Questions and Answers |
| Practice Exam | Certified Pega Customer Service Developer (CPCSD) Practice Test |
Pega Customer Service Developer Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Case Management |
- Create a new service request
- Define Pega Customer Service case creation best practices - Control the behavior a service request using configuration settings |
10% |
| User Experience |
- Define Constellation UX best practices
- Define Composite best practices - Create Composite tabs |
20% |
| Data Integration |
- Describe the purpose of the Common Data Model
- Describe the components of the Common Data Model - Define how the Data Model uses entities and Case Types - Define how you can configure relationships in an application - Describe storage options - Configure external storage |
15% |
| Channels |
- Configure Pega Call for a Pega Customer Service Application
- Configure a web messaging connection - Define the benefits of Pega Digital Messaging - Configure Messaging AI - Configure Email bots |
15% |
| Application Development |
- Describe Pega’s Center out architecture
- Configure Coexistence - Describe the benefits of Modular Enterprise Reuse - Define the activities in the Pega approach to Application Development |
15% |
| Reporting |
- Create Insights
- Create Dashboards |
5% |
| Interaction Management |
- Configure Dialogs for Customer Service Representatives
- Create content in Pega Knowledge - Configure Business Conditions - Configure Customer Verification - Configuring suggestions to agents |
15% |
| Business Outcomes |
- Identify the basic ways a contact center works
- Define the value drivers for a contact center |
5% |
Both Pega and veterans who’ve earned multiple certifications maintain that the best preparation for a Pega CPCSD professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of Pega PEGACPCSD23V1 concepts. When you understand techniques, it helps you retain Pega Customer Service Developer knowledge and recall that when needed.