To achieve the professional designation of Certified Pega Customer Service Developer from the Pega, candidates must clear the CPCSD Exam with the minimum cut-off score. For those who wish to pass the Pega Customer Service Developer certification exam with good percentage, please take a look at the following reference document detailing what should be included in Pega PEGACPCSD24V1 Exam preparation.
The Pega CPCSD Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real Certified Pega Customer Service Developer (CPCSD) exam. We have designed these resources to help you get ready to take Certified Pega Customer Service Developer (CPCSD) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium Pega Customer Service Developer Practice Exam to achieve the best result.
Pega CPCSD Exam Summary:
| Exam Name | Certified Pega Customer Service Developer |
| Exam Code | CPCSD |
| Exam Fee | USD $190 |
| Exam Duration | 90 Minutes |
| Number of Questions | 50 |
| Passing Score | 65% |
| Format | Multiple Choice Questions |
| Schedule Exam | Pearson VUE |
| Sample Questions | Pega PEGACPCSD24V1 Exam Sample Questions and Answers |
| Practice Exam | Certified Pega Customer Service Developer (CPCSD) Practice Test |
Pega Customer Service Developer Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Case Management |
- Service requests
- Customer Service case creation best practices - Customer Service case template |
10% |
| User Experience |
- Constellation UX best practices
- Composite best practices - Composite tabs |
20% |
| Data Integration |
- Common Data Model
- Entity Relationships - Storage Options |
15% |
| Channels |
- Pega Call
- Pega Digital Messaging - Pega Voice AI - Email bots |
15% |
| Application Development |
- Center out architecture
- Coexistence - Modular Enterprise Reuse - Pega approach to Application Development |
15% |
| Reporting |
- Insights
- Dashboards |
5% |
| Interaction Management |
- Dialogs
- Pega Knowledge - Business Conditions - Customer Verification - Suggesting content to agents |
15% |
| Business Outcomes |
- Contact center foundations
- Contact center value drivers |
5% |
Both Pega and veterans who’ve earned multiple certifications maintain that the best preparation for a Pega CPCSD professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of Pega PEGACPCSD24V1 concepts. When you understand techniques, it helps you retain Pega Customer Service Developer knowledge and recall that when needed.