You have to pass the CPCSD exam to receive the certification from Pega. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this Pega Customer Service Developer sample questions. Our Sample Certified Pega Customer Service Developer Practice Exam will give you more insight about both the type and the difficulty level of the questions on the Pega PEGACPCSD23V1 exam.
However, we are strongly recommending practice with our Premium Certified Pega Customer Service Developer (CPCSD) Practice Exam to achieve the best score in your actual Pega CPCSD Exam. The premium practice exam questions are more comprehensive, exam oriented, scenario-based and exact match of Certified Pega Customer Service Developer exam questions.
Pega Customer Service Developer Sample Questions:
01. What are the advantages of using cloud storage over traditional on-premises storage?
(Choose Three)
a) Scalability
b) Physical security
c) Accessibility
d) Cost-effectiveness
e) Limited storage capacity
02. How does Pega’s Direct Capture of Objectives (DCO) enhance the application development process?
a) By reducing the need for developer input
b) By ensuring that business objectives are captured directly and accurately
c) By eliminating the need for testing
d) By focusing solely on technical requirements
03. In what way do Case Types interact with entities in the Common Data Model?
(Choose Two)
a) Case Types define workflows that interact with entities
b) Case Types are unrelated to entities
c) Case Types provide security layers for entities
d) Case Types utilize entities to store case-specific data
04. What is an advanced technique for improving user experience in web applications?
a) Using static HTML without any interactivity
b) Implementing personalized user journeys using data analytics
c) Disabling keyboard shortcuts
d) Removing responsive design features
05. Which activities are integral to Pega’s approach to application development?
(Choose Three)
a) Direct Capture of Objectives (DCO)
b) Implementing ad-hoc workflows
c) Utilizing agile methodologies
d) Conducting automated testing
e) Relying on manual code reviews
06. Which best practice is essential for efficient case creation in Pega Customer Service?
a) Custom coding for each new case
b) Using predefined templates
c) Manual assignment of cases
d) Ignoring duplicate case detection
07. Which Pega feature facilitates data integration by defining a common structure for data exchange?
a) Data Pages
b) Data Transforms
c) Integration Designer
d) Connectors
08. Which feature is critical when configuring Messaging AI in Pega?
a) Setting up rule-based responses
b) Defining custom AI models
c) Integrating email plugins
d) Customizing user interface themes
09. In Pega, what are some configuration options available to enhance service request processing?
(Choose Three)
a) Setting up service level agreements (SLAs)
b) Defining access control levels
c) Customizing user avatars
d) Automating task assignments
e) Enabling real-time collaboration tools
10. How can Messaging AI be configured to improve customer service in Pega?
a) By setting up manual response rules
b) By defining custom AI models
c) By disabling automated workflows
d) By integrating with social media
Answers:
Question: 01
Answer: a, c, d |
Question: 02
Answer: b |
Question: 03
Answer: a, d |
Question: 04
Answer: b |
Question: 05
Answer: a, c, d |
Question: 06
Answer: b |
Question: 07
Answer: c |
Question: 08
Answer: b |
Question: 09
Answer: a, b, d |
Question: 10
Answer: b |
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