To achieve the professional designation of ServiceNow Certified Implementation Specialist - Service Mapping from the ServiceNow, candidates must clear the CIS-SM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Service Mapping Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-Service Mapping Exam preparation.
The ServiceNow CIS-SM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Service Mapping Implementation Specialist Practice Exam to achieve the best result.
ServiceNow CIS-SM Exam Summary:
| Exam Name | ServiceNow Certified Implementation Specialist - Service Mapping |
| Exam Code | CIS-SM |
| Exam Fee | USD $450 |
| Exam Duration | 90 Minutes |
| Number of Questions | 60 |
| Passing Score | Pass / Fail |
| Format | Multiple Choice Questions |
| Books / Trainings |
Service Mapping Fundamentals Service Mapping Advanced Simulator Service Mapping Advanced |
| Schedule Exam | Webassessor |
| Sample Questions | ServiceNow CIS-Service Mapping Exam Sample Questions and Answers |
| Practice Exam | ServiceNow Certified Implementation Specialist - Service Mapping (CIS-SM) Practice Test |
ServiceNow Service Mapping Implementation Specialist Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Service Mapping Pattern Design |
- Pattern Designer (Debug, Steps, Temp variables, Command Line Console) - Operations (Match, Parse variable, Parse file, Parsing strategies) - Scripting (WMI, SSH, Regex, Command Line, SNMP) - Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting) |
30% |
| Service Mapping Configuration |
- Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons) - Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation) - Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log) |
20% |
| Discovery Configuration |
- Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers) - Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device) - Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials) |
15% |
| Event Management |
- Event Setup and Configuration (Event Processing, Event Rules, Event Mapping Rules, Operator Workspace) - Alerts (Task Templates, Alert Rules, CI Binding) - Event Management Solution (Business Value, Definition, Positioning, Customer Conversations) |
10% |
| Configuration Management Database |
- CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships) - CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks) |
15% |
| Service Mapping Engagement Readiness |
- Scoping (Service definition, Shared services, Licensing, Supported Applications) - Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements) - Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases) |
10% |
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-SM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS-Service Mapping concepts. When you understand techniques, it helps you retain ServiceNow Service Mapping Implementation Specialist knowledge and recall that when needed.