ServiceNow CIS-HAM Certification Exam Sample Questions

CIS-HAM Dumps PDF, Hardware Asset Management Implementation Specialist Dumps, download CIS-Hardware Asset Management free Dumps, ServiceNow Hardware Asset Management Implementation Specialist exam questions, free online CIS-Hardware Asset Management exam questionsYou have to pass the CIS-HAM exam to receive the certification from ServiceNow. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this ServiceNow Hardware Asset Management Implementation Specialist sample questions. Our Sample ServiceNow Certified Implementation Specialist - Hardware Asset Management Practice Exam will give you more insight about both the type and the difficulty level of the questions on the ServiceNow CIS-Hardware Asset Management exam.

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ServiceNow Hardware Asset Management Implementation Specialist Sample Questions:

01. A cost center field was added to the hardware asset class last month and is populated on every asset created since. A report built over the hardware asset table and grouping spend by cost center returns only a small fraction of the estate, and the asset records are otherwise complete.
What accounts for the gap?
a) The report is reading the cost center held on the configuration item.
b) The field went onto the base class, so hardware assets do not inherit it.
c) Assets sitting in stockrooms are left out of spend reporting by default.
d) The field is empty on assets that predate it.
 
02. A new field is needed on hardware assets. The specialist is weighing whether to add it to the base asset class or to the hardware asset class.
What follows from putting it on the base class?
a) Only assets created after the change carry the field, and earlier records need reclassifying.
b) Every class extending the base asset class picks up the field.
c) The field appears on the matching CI classes.
d) Hardware assets inherit the field, while software and consumable assets do not.
 
03. A replacement laptop is needed at a site within two business days. That model is in stock only at a stockroom whose internal transfers take four days, and no loan or substitute device is held locally. The vendor delivers the model to the site in one day at a higher unit price. The standing instruction is that committed dates are met.
Which sourcing decision follows?
a) Hold the request until the transfer arrives, because a date can be renegotiated once the requester is told.
b) Order from the vendor and accept the higher unit price, because the transfer route cannot meet the committed date.
c) Split it, transferring one unit and ordering another, because that covers the date whichever route slips.
d) Raise the transfer anyway, because stock already owned is always consumed before new hardware is bought.
 
04. A service desk manager is about to approve a batch of loan requests and asks how many laptops of a given model can be issued today.
Which view answers that question?
a) The end-of-life position for that model.
b) Requests for that model that are still waiting to be sourced.
c) Assets of that model in stock, grouped by stockroom.
d) Assets of that model whose warranty expires within the current quarter.
 
05. A three-year replacement cycle is the standard for laptops. A request for twelve laptops can be met from stock: twelve units bought two years ago for a project that never went ahead are sitting in the central stockroom, and the manufacturer's support for that model ends in eight months. The vendor's current model is available at much the same unit price.
What follows from meeting the request from stock?
a) Consuming the stock is the cheaper course whichever way it is measured, because those twelve units were paid for two years ago.
b) Support ending in eight months describes the model, so it tells you nothing about these units.
c) The twelve units cannot be issued, since a model at end of support is held back from allocation.
d) The request costs nothing new, and twelve devices fall due for replacement within the year rather than in three.
 
06. During a certification cycle an owner marks eleven asset records as incorrect. The asset manager expects those records to end up accurate.
Which two statements describe what the implementation has to provide for?
(Choose two.)
a) The filter narrows so the flagged records leave the next cycle.
b) Certification records the owner's judgment rather than changing the field values.
c) Corrective work has to be raised against each flagged record.
d) Flagged assets move into an exception state the moment the certification cycle closes.
e) The certification schedule pauses until every one of the flagged records has been corrected.
 
07. Hardware asset records were being saved with no model reference, so the implementer made the model field mandatory on the asset form. Every record created since carries a model. Six months on, the asset manager finds several hundred laptops whose end-of-support date, read through the model, describes a different product from the machine on the desk.
What does that outcome show?
a) Normalization will resolve those models when it next runs, bringing the dates into line with the machines.
b) Every model chosen is one that exists in the library, so the references are sound and the dates must describe the right product.
c) Requiring a value makes it present, not correct.
d) Lifecycle dates are held on each asset record, so a mandatory model field has no bearing on the dates those records carry.
 
08. The central warehouse is named as the replenishment source on the stock rules of six regional stockrooms. Over a quarter the warehouse's own holding of one model has fallen steadily and is now almost empty.
Which two statements explain the position?
(Choose two.)
a) A source stockroom is topped up automatically each time it supplies a transfer.
b) Nothing replenishes the warehouse unless it carries a stock rule of its own.
c) The regional rules order from the vendor once the warehouse runs low.
d) Every transfer raised by a regional rule takes units out of the warehouse, so six rules drain it between them.
e) Stock rules do not apply to a source stockroom, only to the ones it supplies, leaving the warehouse without one.
 
09. The hardware asset record shows a laptop assigned to an employee in Finance. The configuration item for the same laptop shows a different person as its most recent logged-on user. Both records were updated this week.
How should the specialist treat the discrepancy?
a) Treat the CI as stale and clear the user value it is holding.
b) Assignment stays with the asset record, and the logged-on user is evidence about how the device is being used.
c) Copy the discovered user onto the asset record, since Discovery observed the device rather than relying on somebody's data entry.
d) Merge the two records and keep one user value for the device.
 
10. Two stockrooms dropped below their minimum for the same laptop model on the same night. Dublin's shortfall produced a transfer order; Lisbon's produced a purchase order. Both stockrooms hold individually tracked assets and both rules ran.
What accounts for the difference?
a) A transfer is always attempted first, and an order with the vendor follows only when no stockroom can cover the shortfall.
b) Dublin crossed its minimum by a smaller margin than Lisbon did.
c) Each rule names its own replenishment source, and Lisbon's points at a vendor while Dublin's points at a stockroom.
d) Dublin's rule ran before Lisbon's, and the earlier run takes whatever stock is available.

Answers:

Question: 01
Answer: d		 Question: 02
Answer: b		 Question: 03
Answer: d		 Question: 04
Answer: c		 Question: 05
Answer: d
Question: 06
Answer: b, c		 Question: 07
Answer: c		 Question: 08
Answer: b, d		 Question: 09
Answer: b		 Question: 10
Answer: c

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