To achieve the professional designation of ServiceNow Certified Implementation Specialist - Customer Service Management from the ServiceNow, candidates must clear the CIS-CSM Exam with the minimum cut-off score. For those who wish to pass the ServiceNow Customer Service Management Implementation Specialist certification exam with good percentage, please take a look at the following reference document detailing what should be included in ServiceNow CIS-Customer Service Management Exam preparation.
The ServiceNow CIS-CSM Exam Summary, Body of Knowledge (BOK), Sample Question Bank and Practice Exam provide the basis for the real ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam. We have designed these resources to help you get ready to take ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) exam. If you have made the decision to become a certified professional, we suggest you take authorized training and prepare with our online premium ServiceNow Customer Service Management Implementation Specialist Practice Exam to achieve the best result.
ServiceNow CIS-CSM Exam Summary:
| Exam Name | ServiceNow Certified Implementation Specialist - Customer Service Management |
| Exam Code | CIS-CSM |
| Exam Fee | USD $450 |
| Exam Duration | 130 Minutes |
| Number of Questions | 60 |
| Passing Score | Pass / Fail |
| Format | Multiple Choice Questions |
| Books / Trainings |
Customer Service Management Fundamentals Customer Service Management Implementation |
| Schedule Exam | Webassessor |
| Sample Questions | ServiceNow CIS-Customer Service Management Exam Sample Questions and Answers |
| Practice Exam | ServiceNow Certified Implementation Specialist - Customer Service Management (CIS-CSM) Practice Test |
ServiceNow Customer Service Management Implementation Specialist Syllabus Topics:
| Topic | Details | Weights |
|---|---|---|
| Engagement Methodology and Project Planning |
- Project Phases - Working with Clients |
5% |
| Customer Service Management System Setup and Configuration |
- Overview of CSM Application - CSM in ServiceNow - CSM Setup |
60% |
| Customer Service Management Integration |
- Integration Capabilities - Integration with 3rd Party Systems |
10% |
| CSM Portal, Knowledge Management, Service Catalog, Communities, and Performance Analytics |
- CSM Portals - Knowledge Management - Service Catalog - Communities and Performance Analytics |
25% |
Both ServiceNow and veterans who’ve earned multiple certifications maintain that the best preparation for a ServiceNow CIS-CSM professional certification exam is practical experience, hands-on training and practice exam. This is the most effective way to gain in-depth understanding of ServiceNow CIS-Customer Service Management concepts. When you understand techniques, it helps you retain ServiceNow Customer Service Management Implementation Specialist knowledge and recall that when needed.