You have to pass the CPDC exam to receive the certification from Pega. To increase the effectiveness of your study and make you familiar with the actual exam pattern, we have prepared this Pega Decisioning Consultant sample questions. Our Sample Certified Pega Decisioning Consultant Practice Exam will give you more insight about both the type and the difficulty level of the questions on the Pega PEGACPDC24V1 exam.
However, we are strongly recommending practice with our Premium Certified Pega Decisioning Consultant (CPDC) Practice Exam to achieve the best score in your actual Pega CPDC Exam. The premium practice exam questions are more comprehensive, exam oriented, scenario-based and exact match of Certified Pega Decisioning Consultant exam questions.
Pega Decisioning Consultant Sample Questions:
01. What is the primary goal of one-to-one customer engagement in Pega?
a) To deliver the same offer to all customers
b) To provide real-time, personalized recommendations based on customer needs
c) To automate all customer service interactions
d) To reduce operational costs by eliminating customer segmentation
02. Which layer of engagement policies ensures that an action is relevant to the customer's current situation?
a) Arbitration
b) Suitability
c) Applicability
d) Eligibility
03. In Pega Customer Decision Hub, the characteristics of an action are defined by using________ .
a) logos
b) plain text
c) banners
d) properties
04. Which element is essential when defining an action in Pega?
a) Historical case data
b) Action name and associated treatments
c) Static workflows
d) Marketing budgets
05. As a decisioning architect, you advise the board on the business issues for which they must use the Next-Best-Action strategy. Which three business issues do you recommend?
(Choose Three)
a) Service
b) Collections
c) Resource Planning
d) Accounting
e) Retention
06. What does business agility in a customer engagement project typically focus on?
a) Optimizing outbound marketing campaigns
b) Increasing dependency on manual decision-making
c) Rapidly adapting strategies to meet changing customer needs
d) Automating customer service workflows
07. How does Pega GenAI enhance business agility in customer engagement?
a) By generating dynamic content and recommendations
b) By automating static workflows
c) By replacing decision strategies
d) By eliminating the need for customer data
08. Which component is NOT a part of a decision strategy?
a) Interaction history
b) Workflow management
c) Adaptive models
d) Predictive models
09. U+ Bank is facing an unforeseen technical issue with its customer care system. As a result, the bank wants to share the new temporary contact details with all customers over an SMS.
Which type of outbound interaction do you configure to implement this requirement?
a) Priority communication
b) Customer event
c) Security event
d) Scheduled update
10. How does Pega ensure that decision strategies remain effective over time?
a) By disabling actions that have lower priorities
b) By enforcing manual updates periodically
c) By leveraging adaptive models to update predictions in real time
d) By using predefined static rules
Answers:
Question: 01
Answer: b |
Question: 02
Answer: c |
Question: 03
Answer: d |
Question: 04
Answer: b |
Question: 05
Answer: a, b, e |
Question: 06
Answer: c |
Question: 07
Answer: a |
Question: 08
Answer: b |
Question: 09
Answer: a |
Question: 10
Answer: c |
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