ITIL Terms

ITIL Terminology - E to G

Effectiveness

A measure of whether the objectives of a process, service or activity have been achieved. An effective process or activity is one that achieves its agreed objectives.

Efficiency

A measure of whether the right amount of resource has been used to deliver a process, service or activity. An efficient process achieves its objectives with the minimum amount of time, money, people or other resources. See also key performance indicator.

ITIL Terminology - A to D

Access Management

The process was responsible for allowing users to make use of IT services, data or other assets. Access management helps to protect the confidentiality, integrity, and availability of assets by ensuring that only authorized users can access or modify them. Access management implements the policies of information security management and is sometimes referred to as rights management or identity management.

ITIL terminology

Accredited

Officially authorized to carry out a role. For example, an accredited body may be authorized to provide training or to conduct audits.