ITIL Terminologies

ITIL Terminology - L to O

Lifecycle

The various stages in the life of an IT service, configuration item, incident, problem, change, etc. The lifecycle defines the categories for status and the status transitions that are permitted. For example:

  • The lifecycle of an application includes requirements, design, build, deploy, operate, optimize
  • The expanded incident lifecycle includes detection, diagnosis, repair, recovery and restoration
  • The lifecycle of a server may include: ordered, received, in a test, live, disposed of, etc.

Line of Service (LOS)

A core service or service package that has multiple service options. A line of service is managed by a service owner, and each service option is designed to support a particular market segment.

ITIL Tutorial

Why Do We Need ITIL Certification?

The artwork of servicing a customer requires certain guidelines, direction, and vision. ITIL is the main de-facto standard for delivering services to clients and is unparalleled in the IT business. Both there may be ITIL or there may be nothing else – there are not any rivals. I hope you understand what ITIL is or else you're lagging behind by a good distance. ITIL is an acronym for Information Technology Infrastructure Library.

ITIL Certification for IT professionals

ITIL is a set of best practices associated with managing companies and the inputs that got here from varied organizations. It guides service supplier organizations in organizing providers and operating it effectively and at low cost. This in flip makes the client completely happy and brings in additional enterprise – which is what all organizations are got down to do.

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