All administration industry including information technology requires that the services they convey are of high caliber. To assure quality administration management, two strategies are being utilized broadly – IT Infrastructure Library (ITIL) and Six Sigma. Both have their points of interest. In any case, most organizations incline toward using them two together.
What are ITIL and Six Sigma?
ITIL:
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ITIL Information Technology Infrastructure Library is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.