Introduction
Operating a shared service model across Europe, the UK-based IT department of this leading European PC and video game products retailer supports a complex mix of applications and multi-channel retail architectures that include 1,200 outlets in Eight countries and five e-commerce websites, as well as the provision of desktop, server and application support to 550 employees at four UK office locations.
A programme of new store openings, burgeoning online e-commerce demand, plus the acquisition of a major competitor some 18 months earlier, had all placed significant pressure on existing structures and created an urgent need for change.
