IT Service Management

ITIL 4 Foundation Certification: Here's What You Need to Know

Currently, we are in the ITIL 4 Foundation version, which was upgraded in 2019. Improvisation of ITIL foundation began to the current upgrade, and your ITIL Foundation Exam will be based on that.

ITIL 4 Foundation allows candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery, and constant improvement of tech-enabled products and services.

Versions of ITIL

ITIL that began in the late 1980s went through many cycles of improvements. It is now a globally accepted standard for IT Service Management used by many medium and large-sized companies to streamline their IT Service processes.

Here is how ITIL transformed over the years:

PeopleCert ITIL Foundation Certification Preparation Is Not Tough Anymore!

PeopleCert ITIL Foundation Certification is significant to start your career in IT Governance and Service Management Information Technology (IT) or take a promotion. PeopleCert products always favored in every sector, and ITIL certified are hot cakes in the corporate world because of their ability and knowledge in the workplace. PeopleCert ITIL Foundation practice questions provide a chance to belt ITIL Foundation certification in the first attempt.

Difference Between ITIL and PRINCE2 Certification

What is ITIL?

The Information Technology Infrastructure Library (ITIL) is a set of useful practices for creating and improving an ITSM process. It is intended to help businesses manage risks, increase customer relations, establish cost-effective practices, and create stable IT environments for growth, scale, and change. In short, an ITIL Practitioner is an expert in continuously growing IT service development processes.

What’s the Difference? ITIL Certification v/s Six Sigma Certification

All administration industry including information technology requires that the services they convey are of high caliber. To assure quality administration management, two strategies are being utilized broadly – IT Infrastructure Library (ITIL) and Six Sigma. Both have their points of interest. In any case, most organizations incline toward using them two together.

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What are ITIL and Six Sigma?

ITIL:

ITIL Information Technology Infrastructure Library is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of the business.

ITIL Terminology - E to G

Effectiveness

A measure of whether the objectives of a process, service or activity have been achieved. An effective process or activity is one that achieves its agreed objectives.

Efficiency

A measure of whether the right amount of resource has been used to deliver a process, service or activity. An efficient process achieves its objectives with the minimum amount of time, money, people or other resources. See also key performance indicator.