A business process is simply defined as the method that a company, agency or non-profit organization uses to deliver goods or services to its clients and customers. Every person who works within an organization has some involvement in the business process, from the customer service rep to the assembly technician all the way up the executive.
How does Six Sigma work? Six Sigma uses a specific group of tools for statistical and mathematical analysis. The tools are applied to analyze the functions of a business process and see how effective that process is. Six Sigma certifications will enable you to be able to do this for any business that uses the Six Sigma System.
Six Sigma reports are a universal language that connects every person in the organization and builds an understanding of what’s good and what needs to be corrected. It can be applied to any type of business process accurately and without bias.
