ASQ CSQP Certification Exam Syllabus

2. Performance Monitoring
- Develop the supplier performance monitoring system, including expected levels of performance, process reviews, performance evaluations, improvement plans, and exit strategies. (Create)

3. Supplier Classification System
- Define and develop a supplier classification system (e.g., non-approved, conditionally approved, approved, preferred, certified, partnership, and disqualified). (Create)

4. Partnerships and Alliances
- Identify and analyze strategies for developing customer-supplier partnerships and alliances. (Analyze)

2. Supply Chain Rationalization
- Interpret and analyze the optimization of a supply base to improve spending and leverage investments into supplier quality or risk reduction. (Analyze)

3. Make/Buy Decisions
- Provide input on make/buy decisions using internal and external capability analysis. Apply tools such as SWOT analysis and use historical performance to analyze requirements. (Analyze)

2. Supplier Agreements
- Identify elements of supplier agreements (e.g., business and legal approach/requirements). (Understand)

3. Quality Agreements
- Analyze the elements of quality agreements/requirements (e.g., other levels of approval/review). (Analyze)

4. Finalization Controls
- Describe controls used to finalize terms and conditions that govern supplier relationships (e.g., agreements, contracts, and purchase orders). (Understand)

2. Product/Service Risk Mitigation
- Develop and implement a risk mitigation plan for predicting, minimizing, monitoring, and/or controlling risks. (Create)

3. Prevention Strategies
- Identify and evaluate strategies and techniques such as supply chain mapping, avoidance, detection, and mitigation used to prevent the introduction of counterfeit parts, materials, and services. (Evaluate)

4. Supplier Risk Identification and Categorization
- Identify supplier risks and develop categorization (e.g., organizational, business, security, and product) using tools and models, such as the Kraljic portfolio segmentation model. (Create)

2. Mitigation Control
- Develop and deploy controls such as inspection and test plans. Prioritize mitigation activities and sustain a risk mitigation plan appropriate to the risk of the product/service. (Create)

3. Mitigation Effectiveness
- Verify the effectiveness of the control plan and improve, if necessary, using continuous improvement methods such as plan-do-check-act (PDCA), lean, and product auditing tools. (Create)

2. Identifying Requirements
- Identify and apply internal requirements (e.g., interrelated functional business units) for product or service in collaboration with stakeholders, including the requirements for supply chain, subtier suppliers, and manufacturability evaluation. (Evaluate)

2. Potential Suppliers Evaluation
- Assess potential new suppliers against identified requirements using tools such as selfassessments, audits, financial analysis, and quality function deployment. Verify third-party certification status and regulatory compliance and analyze and report on results of assessments to support the supplier selection process. (Evaluate)

3. Supplier Selection
- Evaluate and select suppliers based on analysis of assessment reports and existing supplier evaluations using decision analysis tools such as weighted decision matrices and selection matrices. (Evaluate)

2. Supplier Relations
- Collaborate with suppliers to define, interpret, and classify quality characteristics for the part/process/service. (Evaluate)

3. Process and Service Qualification Planning
- Develop a part/process/service (e.g., calibration, laboratory, software, and design) qualification plan with supplier and internal team that includes service provider audit, calibration requirements, sample size, first article inspection, measurement system analysis (MSA), process flow diagram (PFD), failure mode and effects analysis (FMEA), control plans, critical to quality (CTQ), inspection planning, capability studies, material and performance testing, appearance approval, and internal process validation. (Analyze)

4. Part Approval
- Understand production part approval process (PPAP) requirements and ensure suppliers understand the processes required to produce parts with consistent quality during an actual production run at production rates. (Understand)

5. Validate Requirements
- Collaborate with internal team to interpret the results of the executed qualification plan for the part/process/service, including reviewing Certificate of Compliance (CoC), Certificate of Analysis (CoA), and production readiness reviews (PRR). (Evaluate)

2. Supplier Performance
- Analyze supplier performance data (e.g., warranty analysis/field returns and defect rates) and develop periodic reports (e.g., scorecard and dashboards). (Analyze)

3. Supplier Process Performance
- Define and implement lean principles and applications such as 5S, kaizen, value stream mapping, supplier process capabilities and controls, 8 wastes, single minute exchange of dies (SMED), kanban, muda, standardized work, takt time, and error-proofing to reduce waste and increase performance. (Evaluate)

2. Collaboration with Supplier
- Evaluate and implement supplier corrective/preventive action and review its effectiveness and robustness with supplier. Understand the process of updating failure mode and effects analysis (FMEA) and process control plan, and understand statistical process control (SPC), 8D, and product/process design change. (Evaluate)

2. Audit Reporting and Follow-up
- Apply and analyze audit reporting and follow up, including verification of the effectiveness of corrective action. (Analyze)

3. Supplier Communication
- Evaluate various communication techniques such as periodic reviews, metric and performance indices, change management, notifications, recalls, change requests, and business updates. Maintain active communication with suppliers to assess risk and take appropriate action. (Evaluate)

4. Supplier Development and Remediation
- Identify and analyze present and future training needs and gaps, using quality methods and tools such as kaizen and benchmarking. Use process improvement tools such as DMAIC, cycle time reduction, defect rate, and cost reduction. Evaluate supplier remediation to develop and manage improvement plans. (Evaluate)

5. Project Management Basics
- Understand and apply various types of project reviews, such as phase-end, management, and retrospectives or post-project reviews to assess project performance and status, to review issues and risks, and discover and capture lessons learned from the project. Apply forecasts, resources, schedules, and task and cost estimates to develop and monitor project plans. (Apply)

2. Team Roles
- Define and describe various team roles and responsibilities for leader, facilitator, coach, and individual member. (Understand)

3. Performance and Evaluation
- Describe various techniques to evaluate training, including evaluation planning, feedback surveys, pre-training testing, and post-training testing. (Understand)

2. Reporting Using Quality Tools
- Use appropriate technical and managerial reporting techniques for effective presentation and reporting, including the seven classic quality tools: Pareto charts, cause and effect diagrams, flowcharts, control charts, check sheets, scatter diagrams, and histograms. (Analyze)

2. Sustainability
- Understand and recognize the importance of environmental, social, and governance factors and adhere to applicable sustainability policies. (Understand)

2. Intellectual Property
- Apply procedures for protecting the intellectual property of an organization and its suppliers. (Apply)

3. Illegal Activity
- Understand and interpret policies for reporting observations and deviations that could be perceived as illegal activity. (Apply)